About The Role
The Project Manager drives a successful onboarding, manages the client proactively and makes sure the client gets the most out of our platform.
You will thrive on working in a fast-paced, exciting environment,
founded by Silicon Valley veterans. With strong problem-solving skills and organizational awareness, you are capable of intervening where needed to ensure that any roadblocks to customer success are removed as efficiently
as possible. This role requires a dedicated professional with an exceptional ability to manage customer relationships and their delivery partners.
On-boarding: Provide technical advice and coordinate across the business.
KPI and goal setting: Define a strategy, KPIs, and success criteria to ensure that your goals are aligned to your business objectives.
Best practices: Share best practices in areas such as architecture and security to meet your business goals.
Adoption review: Understand your current usage, establish predictive capacity and trending, and help plan for future business initiatives or events.
Usage maturity: Assess the maturity of deployed features and functionality and make recommendations for improvements and efficiencies.
Collaborative ROI measurement: Work with you to quantify success and measure results, maximizing our Customer investment.
The Customer Success Manager at Cere Network makes sure our customers are adopting the latest data-sharing capabilities and assist in planning for the future.
Account and utilization planning: Work together to create a short term & long term account success plan, maximizing product utilization and adoption while delivering on the business objectives.
Roadmap highlights: Deeper understanding of how new capabilities to move our Customers business forward.
New feature releases: Review newly released features and identify opportunities.
Prior account management and/or project management experience with implementing/onboarding customers.
Knowledge of and experience with digital marketing technologies/Content Management, Commerce systems.
Prior experience with customer success in a SaaS, or Managed Services company.
- Consulting and/or technical training experience.
Onboarding customers to Cere Network and establishing customer relationships.
- Knowledge of blockchain technology
You’ll be joining an amazing team of people from all over the world from places like the Silicon Valley. We have a supportive culture that cares about both excellence at work and self-development. You will need to have a strong growth mindset to fit in
with our current team of high achievers. This is a rare opportunity to join a strong product company that will be in a hyper-growth stage soon.
- Competitive salary with stock options and other incentives.
- Flexible working hours
Investment in career growth and training with regular performance review.
- Bonuses for reaching individual/team goals.
- Paid sick leave.
About Cere Network
Cere Network is building the future of the CRM systems. By creating a complete solution on the blockchain, we are solving for CRM/CDP’s biggest issues in customization, efficiency, and secure and privacy-preserving data sharing. We have assembled a great
distributed team in both the US and Europe.